Returns & Refunds

Returns & Refunds — ENNOVA
Customer Care

Returns & Refunds

We want you to love your ENNOVA device. If something isn't right, we'll make it right — no hassle, no questions asked.

90
Day
Guarantee

90-Day Money-Back Guarantee

Not satisfied? Contact us within 90 days of delivery and we'll issue a full refund — no complicated process, no restocking fees. Your satisfaction is our promise.

How to Start a Return
1

Contact Us

Email support@ennovaprod.shop with your order number and reason for return.

2

Get Instructions

Our team responds within 1–2 business days with return instructions tailored to your situation.

3

Ship It Back

Send the item using a trackable carrier. Please do not return without contacting us first.

4

Get Refunded

Once we receive and inspect the item, your refund is issued within 5–10 business days to your original payment method.

Refund Details
⏱️

Refund Timeline

Refunds are processed within 5–10 business days after we receive and inspect your return.

💳

Refund Method

Refunds are issued to the original payment method used at checkout (card, PayPal, Shop Pay, etc.).

📦

Return Shipping

Customers cover return shipping unless the item arrived damaged or defective — in that case, we handle everything.

🔄

Exchanges

We replace items that arrive damaged or defective at no cost. Contact us with a photo within 7 days of delivery.

What's Eligible for a Return
✓
Item returned within 90 days of the delivery date
✓
Device in original or gently used condition
✓
Proof of purchase provided (order number or confirmation email)
✓
Item arrived damaged or defective (replacement at no cost)
✗
Returns requested after 90 days from delivery
✗
Items showing damage caused by misuse or improper handling

Need help with a return?

Email us and we'll take care of everything. Our team replies within 24 hours, Monday to Friday.

support@ennovaprod.shop →