Refund Policy

90-Day Money-Back Guarantee

At ENNOVA, your satisfaction is our top priority. We stand behind every product we sell with a full 90-day money-back guarantee.

Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 90 days of the delivery date

  • Item is in its original or gently used condition

  • Original packaging is included when possible

  • Proof of purchase (order number or confirmation email) is provided

How to Request a Return

To start a return, please contact our support team at support@ennovaprod.shop with your order number and reason for return. Our team will respond within 1-2 business days with return instructions.

Please do not send your purchase back without contacting us first.

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

If more than 10 business days have passed after your refund was approved, please contact us at support@ennovaprod.shop.

Exchanges

We replace items only if they are defective or damaged upon arrival. If you received a damaged item, contact us immediately with a photo at support@ennovaprod.shop.

Non-Returnable Items

  • Items returned after 90 days from delivery

  • Items showing significant damage caused by misuse

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns over $50.