Refund & Return Policy
At Ennova, your satisfaction is our priority. Please review our policy before making a purchase.
1. Returns
We accept returns within 30 days of delivery.
To be eligible, items must be:
- Unused
- In original condition
- In original packaging
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, refunds will be processed within 7–10 business days to your original payment method.
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Personalized or custom-made products
4. Exchanges
If you received a defective or incorrect item, please contact us within 7 days of delivery.
Include your order number and photos of the issue so we can assist you quickly.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).